Shipping policy
AIÉLashes - Shipping policy
Thank you for shopping with AIÉLashes! We know the importance of receiving your orders on time and at the right time. This shipping policy explains how we process, ship, and deliver orders both within the United kingdom and internationally.
Processing times
All orders are processed within 1-3 working days (Monday - Friday), excluding UK public holidays).
Once your order has been shipped, you'll receive a confirmation email with tracking information (if applicable).
Please note: During busy periods such as product launches, holidays, or sales, processing times may take slightly longer.
UK SHIPPING:
We ship all orders from the United Kingdom using Royal mail or equivalent tracked postal services.
Service: Standard Tracked (Royal Mail 48)
Delivery time: 2-4 working days
Cost: £3.99
Free UK Shipping - orders above £30
Cost: FREE
Delivery times are estimates and may vary depending on Royal Mail delays or local postal services.
European Shipping (EU)
We ship to most European Union countries.
Service: Standard Tracked Europe
Delivery time: 5-10 working days
Cost: £6.99
Free Shipping - Orders above £40
Cost: FREE
Customers are responsible for any customs duties, VAT, or import taxes that may apply in their country.
International Shipping
We also offer shipping to selected countries worldwide, including the USA, Canada, Middle East, Asia and Australia.
Service: Standard tracked international
Delivery time: 7-14 working days
Cost: £9.99
Free shipping - Orders above £50
Cost: FREE
Please note: Delivery times may vary depending on your location, customs processing, and local postal services.
Customs, Duties & taxes
International customers are responsible for any customs fees, taxes, or import charges applied by their local authorities.
AIÉLashes cannot mark parcels as gifts or undervalue items to avoid custom fees.
Lost, Delayed, or Damaged orders
AIÉLashes is not responsible for delays caused by postal or customs processes once a parcel has been shipped.
If your parcel arrives damaged or appears lost, please contact us at aielashesco@gmail.com within 14 days of the expected delivery date, and we'll help resolve the issue.
Incorrect address
Please check your shipping address carefully at checkout.
If your order is returned due to an incorrect or incomplete address, you'll be responsible for the cost of reshipping.
Tracking
If you selected a tracked service, you'll receive a tracking number once your order has been dispatched.
Tracking may take up to 24 hours to update after your dispatch confirmation.
Contact us
For any questions about shipping, tracking, or delivery, please get in touch with us at:
aielashesco@gmail.com